Frozen Bites | Official Store

Your Privacy Matters

We are committed to protecting your personal information and being transparent about how we collect, use, and share your data when you shop at our store.

1. Information We Collect

Personal Information

When you create an account or make a purchase, we collect information such as:

Name and contact information (email address, phone number)
Billing and shipping addresses
Payment transaction identifiers (processed securely by encrypted payment gateways)
Order history and customer service correspondence

Automatically Collected Information

We automatically collect certain information when you visit our store:

Device and browser information
IP address and approximate location data
Pages viewed and time spent on our store
Referral sources and search terms

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders accurately
Communicate with you regarding your orders and delivery status
Provide responsive customer support
Improve our products, inventory, and storefront experience
Prevent fraudulent transactions and secure buyer accounts
Comply with applicable legal obligations

3. Information Sharing

We do not sell or rent your personal information to third parties. We only share information with:

Service Providers

Trusted third parties who help us operate our store, such as payment processors, delivery couriers, and automated notification services.

Legal Requirements

We may disclose information when legally required by law, subpoena, or to protect rights, safety, and property.

4. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Payment details are handled via PCI-DSS compliant payment providers. We never store complete credit card or mobile money PINs on our servers.

5. Cookies and Local Storage

We use cookies and browser storage to maintain your shopping cart items, remember your preferences, and maintain active login sessions. You can disable cookies in your browser settings, though some shopping features may not function properly.

6. Your Rights

Depending on your jurisdiction, you have the right to:

Access personal data held about you
Request corrections to inaccurate personal information
Request deletion of your store account data
Opt out of marketing communications at any time

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect updates in our operational practices. Changes will take effect upon posting to this page.

8. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Our Store

Email: