JunifyPrivacy & Terms
How Junify protects personal data, supports responsible commerce, and sets clear rules for using the platform.
Last Updated: July 4, 2026
This combined Privacy Policy and Terms notice applies to Junify merchants, customers, team members, and platform visitors.
Introduction
Junify ("we," "our," or "us") is committed to protecting your privacy, handling personal data responsibly, and providing clear terms for our multi-tenant e-commerce SaaS platform and related services. This page explains how we collect, use, disclose, and safeguard information, and the rules that apply when you access or operate on Junify.
By using Junify, you agree to this Privacy & Terms notice. If you do not agree with these practices or terms, please do not use our services.
Information We Collect
1. Personal Information
- Name, email address, and contact information
- Business information (company name, address, tax ID)
- Payment information (processed securely through third-party providers)
- Profile information and preferences
- Customer order details, delivery information, and support messages
2. Technical Information
- IP address, browser type, and device information
- Usage data and analytics (pages visited, features used)
- Cookies and similar tracking technologies
- Log files and system performance data
3. Business Data
- Product catalogs and inventory information
- Customer data (with appropriate permissions)
- Transaction and order history
- Store settings and customizations
- USSD, SMS, payout, settlement, and payment readiness records where enabled
Ghana Data Protection Commitment
Junify is designed for Ghanaian and African commerce workflows, and we aim to handle personal data in a manner consistent with Ghana's Data Protection Act, 2012 (Act 843), including the principles of accountability, lawful processing, purpose specification, data minimization, security safeguards, openness, and respect for data subject rights.
Merchants using Junify are responsible for collecting and using customer data lawfully in their own stores. Junify provides the platform, security controls, access permissions, and data handling tools that help merchants manage those responsibilities professionally.
How We Use Your Information
Service Provision
We use your information to provide, maintain, and improve our e-commerce platform, process payments, and deliver customer support.
Communication
We may send you service updates, security alerts, invoice notifications, and other important information related to your account.
Analytics and Improvement
We analyze usage patterns to improve our services, develop new features, and ensure optimal platform performance.
Legal Compliance
We may use your information to comply with applicable laws, regulations, and legal requests from authorities.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party providers who assist us in operating our platform, including cloud hosting, authentication, database, payment, mobile money, USSD, SMS, email, analytics, and customer support services
- Payment and Commerce Partners: With providers such as Moolre, Hubtel, Paystack, Supabase, Vercel, and related infrastructure partners when needed to process payments, payouts, settlements, authentication, hosting, and platform operations
- Business Transfers: In connection with mergers, acquisitions, or sale of business assets
- Legal Requirements: When required by law or to protect our rights and the safety of our users
- Consent: When you explicitly consent to sharing your information
Data Security
We implement industry-standard security measures to protect your information:
- End-to-end encryption for sensitive data transmission
- Secure data storage with encryption at rest
- Regular security audits and vulnerability assessments
- Multi-factor authentication and access controls
- Employee training on data protection best practices
- Role-based permissions, tenant isolation, and least-privilege access patterns
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
Request access to your personal data and receive a copy in a portable format.
Correction
Update or correct inaccurate or incomplete personal information.
Deletion
Request deletion of your personal data (subject to legal requirements).
Restriction
Limit how we process your personal information in certain circumstances.
To exercise these rights, please contact us at junyappteam@gmail.com
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
You can control cookie settings through your browser preferences, but disabling certain cookies may limit platform functionality.
International Data Transfers
Our services are provided globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- Standard Contractual Clauses approved by regulatory authorities
- Adequacy decisions for transfers to countries with equivalent protection
- Certification schemes and codes of conduct
- Additional security measures for sensitive data
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Account information: For the duration of your active account plus 7 years
- Transaction data: 7 years for accounting and tax compliance
- Usage analytics: 2 years for service improvement purposes
- Support communications: 3 years for quality assurance
We may retain anonymized data for longer periods for analytical and research purposes.
Junify Platform Terms
Use of the Platform
Junify provides tools for merchants to create stores, manage products, process orders, coordinate payments, and operate customer-facing commerce experiences. You agree to use Junify only for lawful business purposes and in a way that does not harm customers, merchants, Junify, payment partners, or other users.
Merchant Responsibilities
Store owners are responsible for the accuracy of product listings, pricing, stock information, delivery promises, refunds, customer support, taxes, and compliance with laws that apply to their goods or services. Merchants must not sell prohibited, unsafe, counterfeit, or illegal products.
Customer Responsibilities
Customers must provide accurate checkout, delivery, and contact details, use valid payment methods, and avoid fraudulent activity, abusive conduct, or attempts to interfere with store or platform operations.
Payments, Payouts, and Settlements
Payments, mobile money collections, USSD flows, payouts, and settlements may be processed through third-party providers such as Moolre, Hubtel, and Paystack. Processing times, fees, reversals, settlement status, and provider availability may depend on those partners, telecom networks, banks, and regulatory requirements.
Access and Account Security
Users are responsible for keeping login credentials secure and for activity performed through their accounts. Junify may restrict, suspend, or terminate access where we detect misuse, fraud, security risk, legal risk, non-payment, or activity that could damage the platform or its users.
Service Availability
We work to keep Junify reliable, but the platform may occasionally be unavailable due to maintenance, provider outages, network issues, security events, or circumstances outside our control. We may update, improve, or discontinue features as the platform evolves.
Limitation of Liability
To the fullest extent permitted by law, Junify is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business opportunity, data, goodwill, or payment delays caused by third-party providers or external networks.
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.
Changes to This Notice
We may update this Privacy & Terms notice from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices in our platform
Your continued use of our services after the effective date constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy & Terms notice, our data practices, or your account, please contact us:
Email: junyappteam@gmail.com
Subject Line: Privacy & Terms Inquiry
Response Time: Within 30 days